Comments on: The Virtue of the “Angry Letter” http://blog.amhill.net/2007/08/08/the-virtue-of-the-angry-letter/ Because being grown up means buying all the Cadbury Eggs you want. Fri, 09 Jan 2009 23:15:03 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Barry http://blog.amhill.net/2007/08/08/the-virtue-of-the-angry-letter/comment-page-1/#comment-250 Barry Wed, 15 Aug 2007 01:54:22 +0000 http://blog.amhill.net/?p=160#comment-250 Great post, Aaron. I do this kind of thing, too. I really admire your tenacity, which is what it takes to make things right. And you're suggestions are spot on. It is far better to be politely, but relentlessly, persistant than it is to cry havok and summon fire from the heavens. There is a perverse joy to be had in grinding the powers-that-be down with sweetness. Conversely, if I am the beneficiary of some extraordinary customer service, as I was recently by a specific ticket counter rep at the AirTrans terminal in the Dayton airport, I try to let the powers-that-be know that as well. Great post, Aaron. I do this kind of thing, too. I really admire your tenacity, which is what it takes to make things right. And you’re suggestions are spot on. It is far better to be politely, but relentlessly, persistant than it is to cry havok and summon fire from the heavens. There is a perverse joy to be had in grinding the powers-that-be down with sweetness.

Conversely, if I am the beneficiary of some extraordinary customer service, as I was recently by a specific ticket counter rep at the AirTrans terminal in the Dayton airport, I try to let the powers-that-be know that as well.

]]> By: jmelissab http://blog.amhill.net/2007/08/08/the-virtue-of-the-angry-letter/comment-page-1/#comment-248 jmelissab Tue, 14 Aug 2007 19:31:30 +0000 http://blog.amhill.net/?p=160#comment-248 I'm very familiar with customer service negotiations. Long before the internet, I typed up my issues on my old Smith Corona typewriter and dutifully mailed them out. One time it was about Raid Roach foam. That's the not the name of it - they don't sell it anymore - but you get the picture. It was 1982 and I was living in public housing. It was relatively clean, but the kitchen had many more legs than I had need of. A long tube attached to the spray nozzle of Raid's product, which guaranteed to reach into every crevice. It was a brand new product. I followed the directions to the letter. The only problem was that it didn't work right. The pressure of the foam shot off the tube, and a stream of white, foaming poison nearly went into my eye. I wrote my letter, really more an expose on how I could have been blinded, and questioning their quality control standards. I mailed it and waited. Two weeks passed. One day I came home from work to a large box stuffed full of Johnson & Johnson products. Included was the new and improved Raid Roach Foam. I tried the new can. It was no better. I dashed off another note. This time I received spendable coupons, that I could use at the grocery for any purchase. Oh yes, I believe in customer service. M. I’m very familiar with customer service negotiations. Long before the internet, I typed up my issues on my old Smith Corona typewriter and dutifully mailed them out.

One time it was about Raid Roach foam. That’s the not the name of it - they don’t sell it anymore - but you get the picture. It was 1982 and I was living in public housing. It was relatively clean, but the kitchen had many more legs than I had need of. A long tube attached to the spray nozzle of Raid’s product, which guaranteed to reach into every crevice. It was a brand new product. I followed the directions to the letter. The only problem was that it didn’t work right. The pressure of the foam shot off the tube, and a stream of white, foaming poison nearly went into my eye.

I wrote my letter, really more an expose on how I could have been blinded, and questioning their quality control standards. I mailed it and waited.

Two weeks passed. One day I came home from work to a large box stuffed full of Johnson & Johnson products. Included was the new and improved Raid Roach Foam.

I tried the new can. It was no better. I dashed off another note. This time I received spendable coupons, that I could use at the grocery for any purchase.

Oh yes, I believe in customer service.

M.

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