Monthly Archives: January 2010

Customer Service

Posted by & filed under Rants.

I’ve written about this before. Customer Service / Customer Relations is one of the absolute most important things a business can do. When I worked as a server, it was always drilled into our minds that a happy customer tells a handful, but an unhappy customer tells a dozen or more. I’ve got three stories… Read more »

Outsourcing & the Karmic Egg

Posted by & filed under Musings, Personal.

So Melissa and I have finally decided to officially start our own publishing company. She thought of the name “Karmic Egg” (the “egg” being short for “egghead”, I presume). We registered the domain a couple days ago, set up a Twitter account, Facebook fan page, and I transferred my development wiki to the new… Read more »

Why MySpace Fails

Posted by & filed under Musings.

If you are an Internet denizen, you are probably familiar with both MySpace and Facebook, both popular social networking platforms on the web. MySpace, which skyrocketed to popularity about 4 years ago, has since waned significantly, dwarfed by the sleeper mammoth that is Facebook. In April 2008, Facebook finally surpassed MySpace in popularity. As a… Read more »

The 2010 Book List

Posted by & filed under Book Reviews.

This past year, I read about 14 or 15 books. Most of the reading was done in the restroom, oddly enough, although a couple books were read while sitting on the couch. For 2010, my quantifiable New Year’s Resolution is to read ~20 books. I received a bunch of books for Xmas last week, and… Read more »