Archive for category Musings

Cultures of No

Prohibited Signs (from iStockphoto.com)We have a local pizzeria called “Joe’s Pizza.” For a while, Joe’s Pizza had a satellite establishment at our campus cafe. I believe their contract was for 1 year of service, with potential for future renewals.

In the beginning, it was great — they were very busy, sold a lot of food, and from the outside they appeared to be doing well. It seemed like a win-win situation for everyone. As an employee, I didn’t get a discount, but we could order full pies at a discounted rate.

Midway through the year, things changed. I think management changed, actually. With that change of hands came a change in culture, and not for the better. Read the rest of this entry »

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Customer Service

I’ve written about this before.

Customer Service / Customer Relations is one of the absolute most important things a business can do. When I worked as a server, it was always drilled into our minds that a happy customer tells a handful, but an unhappy customer tells a dozen or more.

I’ve got three stories here, one about good customer service and one about bad, and one that has yet to be resolved.

All three of them happened today. Read the rest of this entry »

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Outsourcing & the Karmic Egg

So Melissa and I have finally decided to officially start our own publishing company.

She thought of the name “Karmic Egg” (the “egg” being short for “egghead”, I presume). We registered the domain karmicegg.com a couple days ago, set up a Twitter account, Facebook fan page, and I transferred my development wiki to the new domain.

Melissa designed this really awesome logo, as well! I’m not totally settled on the typography, but the graphic itself is wicked awesome.

Our Publishing company will be an outlet for both of our collective hobbies involving publishable media (ie. not her crafties, but any books, writing, cards, games, etc. that we may produce). She is currently shopping around for a printer for her Melissa Lenormand divination deck / art project, and I’m in the playtesting phase of one game and nearly there with another (two others are still in early development).

The company is still in its infancy, but we’ve already had an absolutely surreal experience. Read the rest of this entry »

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Why MySpace Fails

If you are an Internet denizen, you are probably familiar with both MySpace and Facebook, both popular social networking platforms on the web. MySpace, which skyrocketed to popularity about 4 years ago, has since waned significantly, dwarfed by the sleeper mammoth that is Facebook.

In April 2008, Facebook finally surpassed MySpace in popularity. As a Web Developer, long-time Internet user, I’ve got some opinions on why this happened. Both platforms are largely similar and serve to fit similar needs. They are, of course, not mutually exclusive (I happen to have an account on both, for example), but otherwise require independent investments of time, so there is an issue of time economy at play.

But the purpose of Social Networking websites is communication. If people are not able to easily communicate with one another, then the site is not doing its job.

The ironic thing is that most of the reasons I cite below as failures have generally been considered features of MySpace. But these features serve to inhibit communication rather than facilitiate it. In brief (will elaborate below):

  1. It allows users to heavily customize their profiles, visually
  2. Users are able to easily change their displayed name
  3. Users can embed music onto their profiles so that it automatically plays when the profile is viewed
  4. The primary focus of MySpace has always been self-centered (see what I’m doing) rather than community-centric (what are my friends doing)
  5. Facebook does a much better job of connecting people, and provides better off-site integration.

Read the rest of this entry »

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How the TV / Film Industry can take advantage of P2P

If you are a frequent Internet user, you have undoubtedly watched a video online somewhere.

No?

Ok here, watch this:

That video happens to be from Youtube, but as you may or may not know, there are many other places to watch videos online. Some of them are questionably legal. The legitimate sites, however, show advertisements before, during and/or after the videos they display. A 30 minute show typically has 2-3 minutes of commercials — a far cry from televisions 8-12 minutes!

You can also walk the wild side and attempt to find your shows using BitTorrent. BitTorrent is a terrific distributed model for dispersing media across the Internet. But the television and film industry just don’t get it. Well I’ve got a solution. Read the rest of this entry »

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