Posts Tagged consumerism

Customer Service

I’ve written about this before.

Customer Service / Customer Relations is one of the absolute most important things a business can do. When I worked as a server, it was always drilled into our minds that a happy customer tells a handful, but an unhappy customer tells a dozen or more.

I’ve got three stories here, one about good customer service and one about bad, and one that has yet to be resolved.

All three of them happened today. Read the rest of this entry »

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Interview with Ryan Smith from SpendOnLife.com [Interviews]

A week or so ago, Ryan Smith from SpendOnLife had stumbled across some posts I had written about dealing with Collectors. He asked if I’d be willing to mention him in this blog, and I offered to plug his website in exchange for a brief interview.

Q: Could you please introduce yourself and your company? What does your company do?

SpendOnLife.com is an online resource dedicated to helping consumers achieve healthy credit. Your credit rating can make an enormous difference in your life. By smartly managing your credit, you’ll qualify for low interest rates on new loans and lines of credit. SpendOnLife.com provides you with up-to-date, accurate information and advice about credit reports and scoring.

We also educate consumers about the dangers of identity theft and how you can protect yourself from this fast-growing crime. Our goal is to help consumers and students build and maintain a positive credit rating, while raising awareness about the risks of identity theft and credit fraud. We offer knowledge and power: Discover the benefits of developing an advantageous credit history today!” (From http://www.spendonlife.com/aboutus)

Our goal is to be a complete and accurate source for people to get information on credit reporting, credit scores, debt, and identity theft. We try to present this complex information in a way that is useful and applicable to everyday personal finance decisions.

Read the rest of this entry »

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Credit, pt. 1

As the beginning of my last undergrad semester looms near, it’s time to buy books.  Books are expensive, of course (I only needed two textbooks: “The World of Cell” and “Elementary Differential Equations”, and it cost just shy of $300), but receiving a fat student grant makes it far more manageable.

As is my tradition, I apply the leftover grant money (the bulk of it anyways) to my credit card.  This time around, I was able to pay off half of the remaining $2,600 balance with grant money. 

I have had an active line of liquid debt for 11 years — it has never once been zero’d out completely. In fact, if you think of a credit card like a stack of plates, where each purchase gets stacked on the next, and you pay them off by removing plates, then the first purchases I made 11 years ago are still waiting to be paid off!

This isn’t a “stay away from credit cards, they are TEH DANGERUZZ!!!!!” post, although I do believe people should have a healthy respect & awareness for the amount of debt they accrue. 

There are a few things I think every consumer (i.e. you) should know about credit debt, and I say this as someone that has been almost obsessively debt-minded (ask my wife) for a little over 5 years. Read the rest of this entry »

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Why Box Office Numbers aren’t entirely accurate (Economically)

We’ve all seen the headlines “James Pauley and the attack of the killer mutant cyborg sheep: Part IV sweeps the box office with the biggest opening day of all time!”

Apparently, we, the simple-minded public, are supposed to be wowed and awed (and cajoled, via bandwagon propaganda) into seeing the movie. One thing I’ve noticed though: It seems everytime a new blockbuster movie comes out, it’s always “the biggest opening day of all time!” and only by a little bit. It got me thinking “I wonder what the biggest opening day was, of the top 10 opening days, when you adjust them all for inflation?”

Inflation for those of you that don’t know, is the creeping death of our almighty dollar. Every year, on average, our dollars are worth 3.2% than the year before. (This means, among other things, that the minimum wage which was stuck at $5.25 for several years, is actually only worth about $3 / hr when you adjust for inflation). What inflation also does, however, is skew price comparisons. We’ve all heard our grandparents say “I can’t believe how expensive ____ is! When I was a boy, I only paid a nickel for it!” More often than not, the price has only changed by a penny or two (AFTER ADJUSTMENT), and sometimes, such as in the case of eggs or milk, it’s actually CHEAPER (adjusted) than it was when Grandpa was a wee lad.

Back to movies.

So, here’s the data I’m working with, pulled from BoxOfficeMojo:

Movie Opening Day Date
Spiderman 3 $59,000,000 5/4/2007
Pirates of the Carribean II $55,830,600 7/7/2006
Star Wars III $50,013,859 5/19/2005
X-Men III $45,102,265 5/26/2006
Spiderman 2 $44,442,604 5/22/2004
Harry Potter: Goblet of Fire $40,118,363 11/18/2005
Spiderman 1 $39,406,872 5/3/2002
Harry Potter: Prisoner of Azkaban $38,268,295 6/4/2004
The Matrix Reloaded $37,508,303 5/15/2003
The Lord of the Rings: Return of the King $34,450,834 12/17/2003
Aside: I found it interesting that every one of the movies on this top 10 is part of a series, or the whole series in Spidermans case.

Calculating the CPI:

Ok, this is where a VERY SMALL amount of math comes in. It requires consulting a table, setting up a very simple proportion, and doing some multiplication. A calculator helps, but isn’t totally necessary. (Or, and you are going to LOVE me for this, you can use the BLS’s Inflation Calculator!!!)

First, we need to get our CPI numbers. CPI is an acronym for “Consumer Price Index”. It’s calculated, and maintained, by the Bureau of Labor Statistics (BLS). There’s lots of information on that page, but the real meat-and-bones of it is in the US City Average, All Urban Consumers table. Just trust me on that.

Ok, to use this table: Along the lefthandside, down in a column, is the years, stretching from as far back as 1913 (your grandpa / great-grandpa’s time) to March 07. (April will be up soon, they’re generally a month behind.) The columns to the right of the year column are individual months, all twelve of them, followed by an annual average. Doing individual month comparisons are generally more accurate than annual average. So to find the CPI for a given month, we find the row containing the year we want, and then find the column corresponding to the month we want, and Bingo! There it is. The CPI for that month.

For your own trivia, I’ll walk you through one of the top 10 listed. (Bear in mind, since we don’t have May 07′s CPI, this won’t be QUITE as accurate as it could be, but it should be pretty close!) Let’s do #10: Lord of the Rings: Return of the King.

Return of the King came out in December 2003. The CPI for that month was 184.3. The most recent CPI is March 2007, which is 205.352. So now we create a ratio of those two dates to get their CPI factor. (205.352 / 184.3 = 1.114053). Now, we multiply that factor times the raw (nominal) price from the past. (1.114053 x 34,450,834 = $38,380,060.97). So the Return of the King’s opening day ticket sales, in today’s dollars, is 4 million dollars more! That’s substantial!

Since I don’t expect you to do all the calculations, I’ll do them all here. (Since we don’t have May’s CPI – I’m estimating it at 208.72. The months previous have both increased approximately 1.7 each month. So two more months = +3.4)

Movie Raw Sales Date CPI CPI-Factor Adjusted Sales
Spiderman 3 $59,000,000 5/4/2007 208.72 1(*) $59,000,000
Pirates of the Carribean II $55,830,600 7/7/2006 203.5 1.025651106 $57,262,716.62
Star Wars III $50,013,859 5/19/2005 194.6 1.072559096 $53,642,819.38
X-Men III $45,102,265 5/26/2006 202.5 1.030716049 $46,487,628.40
Spiderman 2 $44,442,604 5/22/2004 189.1 1.103754627 $49,053,729.81
Harry Potter: Goblet of Fire $40,118,363 11/18/2005 197.6 1.056275304 $42,376,036.06
Spiderman 1 $39,406,872 5/3/2002 179.8 1.160845384 $45,745,285.45
Harry Potter: Prisoner of Azkaban $38,268,295 6/4/2004 189.7 1.100263574 $42,105,211.03
The Matrix Reloaded $37,508,303 5/15/2003 183.5 1.137438692 $42,663,395.11
LotR: Return of the King $34,450,834 12/17/2003 184.3 1.132501356 $39,015,616.24
(*): Current month prices have not inflated yet, so their CPI factors will always be 1.

Just because I’m a glut for punishment, here’s that table again, sorted:

Movie Raw Sales Date CPI CPI-Factor Adjusted Sales
Spiderman 3 $59,000,000 5/4/2007 208.72 1(*) $59,000,000
Pirates of the Carribean II $55,830,600 7/7/2006 203.5 1.025651106 $57,262,716.62
Star Wars III $50,013,859 5/19/2005 194.6 1.072559096 $53,642,819.38
Spiderman 2 $44,442,604 5/22/2004 189.1 1.103754627 $49,053,729.81
X-Men III $45,102,265 5/26/2006 202.5 1.030716049 $46,487,628.40
Spiderman 1 $39,406,872 5/3/2002 179.8 1.160845384 $45,745,285.45
The Matrix Reloaded $37,508,303 5/15/2003 183.5 1.137438692 $42,663,395.11
Harry Potter: Goblet of Fire $40,118,363 11/18/2005 197.6 1.056275304 $42,376,036.06
Harry Potter: Prisoner of Azkaban $38,268,295 6/4/2004 189.7 1.100263574 $42,105,211.03
LotR: Return of the King $34,450,834 12/17/2003 184.3 1.132501356 $39,015,616.24
(*): Current month prices have not inflated yet, so their CPI factors will always be 1.

Only three big differences, rank-wise. But then again, all of those movies are all from the past decade. I’ll leave you with this last comparison, for “all-time highest-grossing-movies”. Movieweb (with their annoying verizon ads) lists the top 1000 grossing movies of all time. At number 1 is “Titanic” (12/1997, $600,788,000), number 2 is “Star Wars IV: A New Hope” (5/1977, $460,988,000), and number 74 is “Gone with the Wind” ($198,655,000, 12/1939).

Doing the same thing again:

Movie Gross Date CPI CPI Factor Adjusted Gross
Gone with the Wind $198,655,000 12/15/1939 14 14.90857143 $2,961,662,257.14
Star Wars IV $460,998,000 5/25/1977 60.3 3.461359867 $1,595,679,976.12
Titanic $600,788,000 12/19/1997 161.3 1.293986361 $777,411,477.74

I rest my case.

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